Refund policy

RETURN & REFUND POLICY

Last Updated: August 25, 2026

At Vaniel.space, customer satisfaction is important to us. We want you to feel comfortable when purchasing from our store, which is why eligible purchases are covered by our 30-day free return and refund policy.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should generally be in the same condition in which it was received, unused or reasonably inspected only, and returned with its original packaging where applicable.

Please retain your order confirmation or other proof of purchase.

2. How to Request a Return

To begin a return, contact:

Email: support@Vaniel.space

Please provide your order number, the item you would like to return, and a brief explanation of the reason for your request.

Do not send a return to an address without first contacting us. Our customer service team will provide return instructions and, where applicable, the appropriate return destination.

3. Free Returns

Eligible returns made within the 30-day return period are provided free of charge. Customers will not be charged a standard return shipping fee for an approved return.

Returns sent independently without authorization may not be eligible for reimbursement of shipping expenses.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@Vaniel.space.

Please include your order number and, where appropriate, clear photographs showing the issue. We will review the situation and provide an appropriate solution, which may include a replacement or refund.

5. Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Although we process approved refunds promptly, banks and payment providers may require additional processing time before the funds appear in your account.

Original expedited or optional shipping charges, if any were specifically purchased, may not be refundable unless required by applicable law or the refund results from an error on our part.

6. Exchanges

If you would like a different item or variation, please contact our customer support team. Depending on availability and the circumstances of your order, we will advise you of the most appropriate solution.

7. Non-Returnable Items

For hygiene, safety, or legal reasons, certain products may not qualify for return after use unless they are defective or applicable law provides otherwise.

Any product-specific return restrictions will be communicated where relevant.

8. Cancellations

If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been dispatched.